FAQ: USEFUL INFORMATION




1. Is there  a 24-hour front desk?

There is no h24 reception with a concierge as in a hotel, so we ask to be informed about the time of check - in and check-out.


2. How far is the facility from the center?
Palummelle is located right in the center on one of the most beautiful streets in Naples, just a short walk from the Metro that connects the entire city. On foot you can reach the historic center, Piazza San Domenico Maggiore, the Duomo, Spaccanapoli, San Gregorio Armeno, Via Toledo, the Lungomare Caracciolo, and the port with embarkations for Ischia and Capri. It is also an excellent base for visiting Pompeii, Herculaneum, Vesuvius and the Sorrento coast.


3. What to see in Naples

Visit our surroundings page and read our recommendations.


4. What to do in Naples when it rains?

Naples can be visited in any season and even when it rains there are plenty of indoor places to spend the day, from the Umberto I° gallery to Napoli Sotterranea, and for art lovers there are plenty of museums to visit


5. What are the check-in and check-out times?

Check-in is from 2 p.m. to 7 p.m., but different times can be arranged by contacting our facility in advance. Check-out must be done by 10:00 am. If you wish, you can leave your luggage in our custody on the day of your check-out and pick it up by 6 p.m.


6. What additional services do you offer?

It is possible upon request to make reservations for cinema, theater, transportation service tickets, cab reservations, packed breakfast , tour guides


7. What credit cards do you accept?

We accept any type of credit card, except American Express


8. What are the cancellationterms?

Different cancellation terms are available for each rate and offer, which we encourage you to read carefully during the booking process on this official website when making your reservation

9. Do you have a parking lot?

The facility does not have its own parking lot, but there is the possibility of parking at the ....... garage in agreement at a cost of euro ..... per day.


10. Is it  possible to smoke inside the rooms?

Smoking is prohibited not only in the rooms, but also in the common areas;


11. Is it  possible to allow pets inside the rooms?

No, unfortunately the facility is not equipped to receive animals, even small ones.


12. How can I make a reservation?

You can book directly from our website, or you can email us at

[email protected]
or contact us by phone at the following numbers: + 39 3383113390 or +39 3409679058 or +39 3383329446